Contact

Contact Us

If you need to talk to us on the phone, via email or to visit us in person, you can find all our contact details below. You can also send us your feedback, or find out how to report a lost or stolen card. We're here whenever you need us.

Head Office

59 16th Road, Midrand, Johannesburg

Postal Address

Private Bag x170 Midrand, 1685 Johannesburg

Important Numbers

Head Office

Tel : 011 256 9000


Customer Service Centre

Tel : 0861 111 011


Debt Counselling

Tel : 011 256 9323 | Fax : 087 807 1701

Email : DebtCounselling@africanbank.co.za


Consumer Advocate's Office

Tel : 011 256 9073 | Fax : 011 207 4724

Email : consumeradvocate@africanbank.co.za

Website : www.abilcao.co.za


Applications Call Centre

Tel : 0860 333 004

Insurance

For funeral Cover : 0861 007 966

For Credit Life Queries : 0861 111 011

For Funeral & Crime Injury and Personal Accident Claims : 0861 007 967

For Stangen Related Matters: stangen@africanbank.co.za

Collections

Tel : 011 207 4500 | Fax : 011 207 4500

Loans Fraud Reporting

Tel : 0800 633 633 | Fax : 0800 633 633

Email : africanbank@tip-offs.com


Lost card

If you are in South Africa, you can immediately stop your lost or stolen credit card by contacting 011 256 9988 Alternatively if you are registered for Cellphone Services by dialing *130*49494# from the registered cellphone number. If registered for Virtual Branch, African Bank's FREE* online and mobile services, login and follow these instructions to stop your card:

  • On the 'My Accounts' page, click on 'My Cards'
  • Click on the 'Card Maintenance' tab
  • Click on the card number from the list displayed

If you are travelling away from home, immediately contact the Visa Global Customer Assistance Service or Call Collect: USA (1) 410 581 3836

* African Bank does not charge a subscription or transaction fees. However, airtime connection and data charges apply.


Platinum Card Customer Services

If you experience any problems when using your Platinum card, or simply need more information, phone 0861 465 322 .


To notify African Bank of a Personal or Crime Injury claim call 0860 111 167 or fax your claim to 0872 328 976 . You can also email your claim to crimeinjuryclaims@africanbank.co.za

Pay at select African Bank branches with a Point of Sale (POS) card machine using your cheque, debit or credit card.

African Bank now accepts cash in branch using our self-service Cash Acceptor Machines. Select cash acceptor to view branches with cash acceptor facilities.

There are no branches in your area that have POS or cash accepting facilities. Please remove the POS and Cash selections to see other branches in your area.