If you need to talk to us on the phone, via email or to visit us in person, you can find all our contact details below. You can also send us your feedback, or find out how to report a lost or stolen card. We're here whenever you need us.
59 16th Road, Midrand, Johannesburg
Private Bag x170 Midrand, 1685 Johannesburg
Tel : 011 256 9000
Customer Service Centre
Tel : 0861 111 011
Consumer Advocate's Office
Website : www.abilcao.co.za
Applications Call Centre
Tel : 0860 333 004
Funeral Policy queries : 0861 007 966
For Credit Life Queries and Claims : 011 564 6827
For Funeral & Crime Injury and Personal Accident Claims : 0861 007 967
For Insurance Claims and Queries: firstname.lastname@example.org
If you are in South Africa, you can immediately stop your lost or stolen credit card by contacting 011 256 9988 Alternatively if you are registered for Cellphone Services by dialing *130*49494# from the registered cellphone number. If registered for Virtual Branch, African Bank's FREE* online and mobile services, login and follow these instructions to stop your card:
- On the 'My Accounts' page, click on 'My Cards'
- Click on the 'Card Maintenance' tab
- Click on the card number from the list displayed
If you are travelling away from home, immediately contact the Visa Global Customer Assistance Service or Call Collect: USA (1) 410 581 3836
* African Bank does not charge a subscription or transaction fees. However, airtime connection and data charges apply.
Platinum Card Customer Services
If you experience any problems when using your Platinum card, or simply need more information, phone 0861 465 322 .
Pay at select African Bank branches with a Point of Sale (POS) card machine using your cheque, debit or credit card.
African Bank now accepts cash in branch using our self-service Cash Acceptor Machines. Select cash acceptor to view branches with cash acceptor facilities.