Logging a query or a complaint
For your convenience, you can contact us through any one of the following contact points.
Please remember to have your ID/loan reference number handy, as well as the details of your complaint.
The Client Service Call Centre: 0861 000 351
The National Credit Regulator (NCR)
The National Credit Regulator,0860 100 406. The NCR was established by the National Credit Act, 2005 and regulates the entire credit industry. It has a Complaints Division to assist consumers without a charge.
The Ombudsman for Banking Services (OBDS)
The Ombudsman for Banking Services (OBDS) 0860 800 900. The OBS is an independent ombuds office which adjudicates on complaints received from consumers, after they have complained without success to the bank. This is a free service and the banks have agreed to be bound by the decisions made by the OBDS.
These organizations are independent bodies that assist consumers free of charge with complaints, after have been through the banks processes (Steps 1 & 2) and you are still unhappy with the outcome.