Contact information
Customer service centre
Email : [email protected]
Operating hours:
Monday-Friday: 8:00 to 19:00
Sat & Sun: 8:00 to 18:00
MyWORLD customers
Service related queries and Fraud Reporting
Email : [email protected]
Operating hours:
Monday-Friday: 8:00 to 19:00
Sat & Sun: 8:00 to 18:00
Direct sales (new loan applications)
Where is my loan : 0861 111 011
Insurance applications
New Applications Tel : 0860 000 975
Email : [email protected]
Operating Hours
Monday – Friday 8:00 – 17:00
Credit Life queries
Credit Life Queries Tel : 0861 888 786
Operating hours:
Monday-Friday: 8:00 to 19:00
Sat & Sun: 8:00 to 18:00
Document upload
Email : [email protected]
Debt counselling
Tel: 011 256 9323
Email: [email protected]
Operating Hours:
Monday – Friday 8:00 – 16:00
Lost or stolen cards
Stop card international Tel: +27 11 256 9988
South Africa Tel: 0861 000 555
Activation line Tel: 0861 000 444
Anonymous complaints or Tip-offs