Talk to Us

Whether you need your questions answered or simply need assistance, we're available to assist you over the phone, via email or at one of our branches countrywide. Whatever you need help with, you can find the right contact details below.

Contact information

HEAD OFFICE

59, 16th Road,
Midrand,
Johannesburg

POSTAL ADDRESS

Private Bag x170
Midrand, 1685
Johannesburg

Important numbers

head office

Tel: 011 256 9000

customer service Centre

Tel: 0861 111 011

debt counselling

Tel: 011 256 9323
Fax: 011 207 3821
Email: [email protected]

consumer advocate's office

Tel: 011 256 9073
Fax: 011 207 4724
Email: consumeradvocate
@africanbank.co.za

fraud reporting

Tel: 0800 633 633
Fax: 0864 944 107
Email:
[email protected]

insurance

Funeral Policy queries: 0860 000 975
For Credit Life Queries and Claims:
0861 888 786 / 011 564 6827
For Funeral & Crime Injury and Personal Accident Claims: 0860 000 975
For Insurance Claims and Queries: [email protected]

collections

Tel: 011 207 4500
Fax: 011 207 4500

applications call center

Tel: 0860 333 004

CARD CALL CENTRE

Stop Card: 0861 000 555 / 011 256 9988

Activation Line: 0861 000 444